Return Request Form

Return Policy

We ask that you please contact us with the problem first. Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have a fully staffed team of experts who can walk you step by step through the return process or offer assistance with any technical questions regarding the product.

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If you are not satisfied with your purchase, you can return or exchange the product. All products properly returned under this policy are eligible for a refund or credit to the original method of payment. Product must be returned in the original packaging. We will credit you for the total purchase price, upon receipt of the product, less any shipping & handling fees. Please contact customer service at:or email us at orders@moshilifestyle.com for further instructions on how to process your return. Please note that you are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to product while in transit to Moshi. If you return product to Moshi (1) without a return authorization from Moshi or (2) beyond the 30 day issuance period, or (3) without proper packaging, Moshi retains the right to either refuse delivery of such return or charge you a restocking fee. In the unlikely event that there was an error on our part, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no additional cost to you.

Original Order Information
Order Number:  
Order Date:
Ship To Name:  
Your Name:  
Your Email Address:  
Your Phone Number:  
Ship To Postal Code:  

Item to be Returned
Item Number:  
Item Description:

Reason for Return

Would You Like a Replacement?

Comments / Additional Information